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Apr252020

Your Guide to Virtual Healthcare and Telemedicine

Women's healthcare should be safe and convenient — so that your mental health and physical well-being can continue to remain a top priority.

As we continue to adapt to our new reality surrounding the spread of COVID-19, we are making every effort to increase access to women’s healthcare during this challenging time. This includes keeping all of our patients safe and secure by providing a variety of virtual and telehealth options when it is possible, depending on the type of appointment or consult and the patient’s needs.

Because change can be overwhelming — and the last thing you need is added stress — we hope this guide can help simplify some of the options available to you so that your mental health and physical well-being can continue to remain a top priority.

Telemedicine at Beaches OBGYN

Telemedicine consults with your provider are available for new and existing Beaches OBGYN patients using Klara, one of the nation’s leading healthcare communication platforms. Through our secure text messaging system, simply text “request telemedicine consult” to (904) 441-6725 from the comfort of your own home — or opt for the easy-to-use messenger found on our home page. You will immediately receive a verification code before sending your request, and a staff member will be in touch shortly to address any appointment needs, prescription refills, follow-up questions, and other non-emergency concerns.

Telemedicine consults are available for concerns and issues such as:

  • Contraceptive counseling: If initiating a new method of birth control, a recent blood-pressure reading may be required.
  • Prescription refills: Receive refills called into your local pharmacy for certain medications including birth control.
  • STD screenings and treatment: Upon discussing exposure and/or symptoms, an electronic blood work order may be sent to a local lab for screening. Treatment can also be recommended for any previously diagnosed herpes infections.
  • Treatment for common infections: Bacterial vaginosis, vaginal yeast infections, and simple urinary tract infections (UTIs) may be treated. Telemedicine treatment not recommended if these issues are recurring.
  • Hormone therapy counseling and management of menopause symptoms: Symptoms of menopause may include insomnia, depression or mood swings, changes in libido, vaginal dryness, hot flashes, bladder control issues, and more, many of which may be treatable with hormone therapy.
  • Prenatal and postpartum: Certain prenatal visits for low-risk patients (who can check blood pressure at home) may be conducted virtually during this critical period as we navigate the COVID-19 outbreak. This may also include some postpartum visits.

As we work to increase the availability of this messaging service, feel free to request a telemedicine consult with your provider, and we will make every effort to accommodate those requests the same day.

Additional Virtual Healthcare Access

If you are concerned about potential coronavirus exposure or think you or a loved one may be experiencing symptoms, you can call the Baptist Health Community COVID-19 Nurse Line at (904) 302-5050.

Baptist Health Jacksonville is also offering select maternity classes virtually at no cost to patients. This includes Childbirth Preparation, Baby Care Basics, and Breastfeeding 101. Click here for more information on these online classes.

Introducing Ella Telehealth

At Beaches OBGYN, we are proud to partner with Ella Telehealth to help make women’s healthcare affordable and convenient — both during the coronavirus crisis and beyond. What makes Ella different from traditional virtual healthcare is that new patients will be granted access to an experienced local women’s healthcare provider in order to increase access to urgent gynecologic care and support including contraception and STD screenings.

The added beauty of Ella is that the patient has the option to choose between synchronous or asynchronous care — meaning the provider will review any pertinent information and medical history, and if the request or concern is simple, any treatment or prescriptions can be coordinated electronically via secure messaging applications (asynchronous). Otherwise, an appointment can be made for a virtual video visit (synchronous) with the local provider at no added cost. If further care is needed, patients can be referred to see a physician in-person. Learn more at ella.health.

We look forward to getting past these uncertain times and seeing everyone’s smiling faces again. You may also continue to reach us at (904) 241-9775.

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